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Lares to Machu
Picchu 4 day Trek - Trek Terms & Conditions
LARES TREK TERMS AND CONDITIONS
1. CANCELLATION OF TREK BY THE CLIENT (GROUP SERVICE ONLY)
Please note that the trek deposit is non-refundable (US$200
required for 2011). The deposit is used to reserve space within
the group. Once we have made a trek reservation with the
government authorities/rail companies we cannot then change any details of the
reservation (your name, passport number or departure date).
The train tickets and entrance
permit to Machu Picchu once purchased
are non-refundable & non-transferable.
(i) Trek cancellation prior to 7pm two days prior to trek
departure (after having paid only the
trek deposit): Loss of trek deposit. All other payments will be
refunded in full. Note that if the trek balance is not received
prior to 7pm two days before trek departure then the trek will be
deemed to have been cancelled and the deposit cannot be returned.
Once we have bought the train tickets and Machu
Picchu entrance ticket it should be noted that we cannot
then substitute other trekkers in your place if you have to
cancel. The Machu Picchu entrance ticket, bus ticket and train ticket will not be returned.
The hotel booking in Aguas Calientes will be cancelled and cannot
be used.
(ii) Trek cancellation between 7pm two days before trek departure
and prior to actual trek departure (i.e. once you have paid for
the trek in full): The unused Machu Picchu
entrance ticket, train tickets (Ollantaytambo - Aguas Calientes -
Ollantaytambo) and bus tickets (Aguas Calientes - Machu Picchu -
Aguas Calientes) will be
returned. You will be able to make use of the hotel booking in
Aguas Calientes on the given date but a cash alternative will not
be offered. If you have hired a sleeping bag
we will refund this amount in full.
iii) Once you have started the Trek (i.e. once you board the
bus in the morning) The unused Machu Picchu entrance ticket, train tickets
(Ollantaytambo - Aguas Calientes - Ollantaytambo) and bus tickets
(Aguas Calientes - Machu Picchu - Aguas Calientes) will be
returned. You will be able to make use of the hotel booking in
Aguas Calientes on the given date. We cannot make any cash
refunds.
Failure to be able to continue with the trek will be treated as a
cancellation. Any costs associated with returning to Cusco and then continuing to Aguas Calientes
and then onto Machu Picchu must be met by yourselves. These costs
include all transport costs (you, the guide and any friends
accompanying you), hotel accommodation and any medical expenses
(thankfully this is a very rare event).
In the event of any trek cancellation, we will
be happy to cooperate in providing any necessary documentation to
enable a legitimate insurance claim.
2. CANCELLATION OF THE TREK BY PERU TREKS
It should be noted Peru Treks is a professional,
responsible tour operator with an excellent reputation for quality
and service. We have no intention of cancelling any of our clients
trek reservations and can confirm that to date Peru Treks has been
lucky never to have had to cancel a trek due to either failure to
purchase the Machu Picchu entrance tickets for the group in time or due to matters
outside of our control such as strikes or landslides.
(i) Cancellation of Trek due to failure to purchase your train ticket or entrance to Machu Picchu:
If in the event that Peru Treks has
to cancel your trek due to failure or inability to purchase your train ticket or Machu Picchu entrance permit
we will notify you by email as soon as we become aware of such
matters. We will hold your deposit payment for your collection in
our office in Cusco. If you are unable to come to the office we
will return it to you by PayPal.
(ii) Cancellation of Trek due to matters outside of the control of
Peru Treks (Force Majeure). See section 7 below. If in the event
that Peru Treks has to cancel your trek due to Force
Majeure Peru Treks will do its best to offer an alternative 4 day
trek in place of the offered trek. If Peru Treks is
unable to offer an alternative trek (i.e. a strike or road block
prevents the group from leaving Cusco) then we will refund only
the proportion of the cost of the trek that has not already been
spent or committed to operating the trek. The amount spent or
committed to operating the trek could include, but not limited to,
entrances fees, train tickets, guide and porter wages, contracted
buses, perishable goods etc You will have to reclaim the remaining
proportion on your travel insurance.
3. PRICES AND SURCHARGES
As we publish our prices well in advance, we may occasionally be
faced with significant cost increases due to factors over which we
have no control. As such we reserve the right to impose surcharges
(or price decreases) up to 2 days before departure due to
increases in Machu Picchu entrance fee, unfavourable
exchange rates, increases in train fares or other transport costs,
taxes, or if government action should require us to do so.
The above trek prices are based
on the following third party costs which are outside of our
control:
1: Machu Picchu
entrance fee is 126 Peruvian Soles,
about US$45 (50% discount for students with ISIC
cards and children <16yrs). The price paid for the entrance fee is clearly marked
on the entrance ticket. The government
reserves the right to increase the entrance fee at any time and
may only give us one or two weeks notice
although any increase in 2011 is highly unlikely at this stage.
2: Included in the price of the trek
is the train from Ollantaytambo to Aguas
Calientes and Aguas Calientes to
Ollantaytambo on the Expedition
service which currently costs US$34 per person
each way. (details of service and price can be
checked on the Peru Rail website
www.perurail.com) The Peru Rail website states that
they
reserve the right to change the price at anytime. The price paid for the train ticket is clearly marked on
the ticket.
3. Included in the price of the trek
is the bus ticket from Machu Picchu to Aguas Calientes
which currently costs US$8 per person. It is not anticipated
that these costs will increase during 2011, and if they do they
are unlikely to increase by more than US$2 per person. The price
paid for the train ticket is clearly marked on the ticket.
4. Exchange Rate.
The trek price of US$465 is based on
an exchange rate on the 01 March 2011 was 1 USD = 2.75 Peruvian
Soles. Although we accept payment for the trek in US dollars the
majority of our expenses are in Peruvian Soles (trek permits,
wages, food, taxes). Peru Treks will absorb any change in costs up
to 10 points difference from 2.75. i.e. if the exchange rate falls
to 2.65 we will not ask you to pay any additional surcharge. If
however the value of the US dollar falls below 2.65 we will ask
you to pay a US$10 surcharge, if the value falls below 2.55 we
will ask you to pay a US$20 surcharge, below 2.45 we will ask you
to pay a US$30 surcharge etc etc. Peru Treks will have to show any
calculations to clearly justify such surcharges.
If any of the third party costs
listed above change to increase the cost of the trek we will
immediately update the trek price listed on our website (apart
from the exchange rate which can continue to go up and down
throughout the year so the website will not be updated to reflect
these cost changes). Clients will be liable for paying any increased cost of the Inca Trail trek
upon arrival in Cusco.
4. TREK ITINERARY
Peru Treks reserve the right to change the trek
itinerary at any time. The trek itinerary shown in the map is to
used as only a guide of our intended trek route and may be subject
to change depending on, but not limited to, factors such as
climate, trail conditions, social conditions, community
interaction, client feedback, political disputes, industrial
action, road blocks, or problems with the railway between Aguas
Calientes and Ollantaytambo. Possible alternative trek routes
include: Huaran-Cancha Cancha-Cucani-Lares,
Lares-Huacawasi-Patacancha, Lares-Huacawasi-Yanahuara. Train
departure times may be subject to change without prior notice and
will depend on availability. It cannot be guaranteed that the
trekking group will all travel together on the same train service.
5. ACCEPTANCE OF RISK
Peru Treks trek itineraries have been designed to
provide participants with an exposure to the true nature of the
environment visited and therefore involve an element of personal
risk and exposure to potential hazards over and above those
associated with normal "package" holidays. The client acknowledges
that the nature of the tour is adventurous and that such
activities may involve a significant amount of personal risk.
6. AUTHORITY ON TOUR
At all times the decision of the company's guide or representative
will be final on all matters likely to endanger the safety and
well being of the tour group. The client must at all times
strictly comply with the laws, customs, foreign exchange and drug
regulations of Peru. Should the client fail to comply with the
above, or should the client interfere with the well being of the
group then the guide or company representative may order the
client to leave the tour without recourse to any refund.
7. TRAVEL DOCUMENTS
The client must be in possession of a valid passport and all visas
required for the whole of the journey and the client accepts
responsibility for obtaining the same. Any information or advice
given by the company on visas, vaccinations, climate, clothing,
baggage, special equipment, etc is given in good faith but without
responsibility on the part of the company.
We will buy your Machu Picchu entrance
ticket and train tickets using the passport numbers that you send us with your trek
booking application. You must bring these same passports with you
to Cusco and take them on the trek. If the number in your
passport is different from the number that you gave us at the time
of making the trek booking then it is possible that you will not
be allowed to board the train or enter Machu Picchu. In this case
you will not be entitled to a refund and you will be responsible
for buying your own train tickets and Machu Picchu entrance ticket
subject to availability..
8. FACTORS OUTSIDE THE COMPANY'S CONTROL (FORCE MAJEURE)
The company will do its best to minimize the effects of matters
outside its control, but cannot accept any liability for these
matters which include political disputes, industrial action,
unforeseeable climate, road blocks, landslides,
problems with the railway between Aguas Calientes and
Ollantaytambo, delayed trains etc. In order to avoid strike action
which has been planned on certain days the group may have to
depart for the trek in the evening before the planned trek departure date. Peru
Treks will not be responsible for any costs associated with unused
or partly used accommodation services due to this earlier than
planned departure. Failure to agree to depart at this earlier time
will be considered a trek cancellation by the client.
9. INSURANCE
It is the client's responsibility for obtaining sufficient
personal travel insurance. The client is willing to accept full
responsibility for insurance up to limits that the client may
require. This insurance must cover personal accident, medical
expenses, air ambulance, loss of effects, repatriation costs and
all other expenses which might arise as a result of loss, damage,
injury delay or inconvenience occurring to the client. It is
compulsory that all clients have personal travel insurance and we
highly recommend that you take out insurance that covers any
cancellation costs at the time that you book your trek. When
obtaining travel insurance the client must ensure that the insurer
is aware of the type of travel to be undertaken.
10. RESPONSIBILITY
The Company shall not be liable for any damage or loss if the
failure to carry out the contract is: 1) attributable to the
client 2) attributable to a third party unconnected with the
provision of the services contracted for and the event is
unforeseeable or unavoidable 3) due to unforeseen and unusual
circumstances beyond the company's control, the consequences of
which could not have been avoided even if all due care had to be
exercised. 4) due to political disputes, industrial action,
climate or other matters of a similar nature and any other force
majeure. 5) due to an event which the company, even with all due
care could not foresee or forestall. Any liability is limited to
the full price paid for the tour. In all cases the company
specifically excludes all liability for indirect or consequential
loss or expense, including loss of profits.
11. CLAIMS AND COMPLAINTS
If a client has a complaint against the company the client must
first inform the trek guide or company representative while on the
tour in order that the guide/representative can attempt to rectify
the matter. Any further complaint must be put in writing to the
company within 7 days of the end of the tour.
12. LOCAL CONDITIONS
Due to political and cultural differences, as well as generally
tougher physical conditions, travel to the areas we visit involves
risks other than those we take in our daily lives. It is important
clients make themselves aware of the risks involved, and are
responsible for making their travel plans accordingly.
13. PERU TREKS
Where the name Peru Treks is mentioned above this refers to Inca Trail Peru Treks E.I.R.L
(licensed Inca Trail tour operator 540 Avenida Pardo, Cusco).
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